These types of service provider process personal data on behalf of Digital Munshi to run Munshi. Each is bound by contract to protect the data and use it only to provide its service to us. Your diary database is hosted in West EU (Ireland).
Types of provider
| Type of provider | What they do for us | Data involved | Location |
|---|---|---|---|
| Cloud hosting and database | Storing your account, diary, documents and recordings, and running our servers | Account, case, client, hearing and document data; voice recordings | Cloud data centre outside Pakistan |
| Third-party AI speech services | Turning your voice notes into text | Voice recordings; not used to train their models under their business terms | Outside Pakistan |
| Third-party AI language services | Structuring transcripts into case fields, writing summaries and answering Ask Munshi | Transcripts and relevant diary text; not used to train their models under their business terms | Outside Pakistan |
| Messaging services | The WhatsApp evening brief and sign-in codes | Phone number and the content of the message | Global |
| App platform services | Sign-in, push notifications, app builds and updates | Account identifier, email, device push token, app version | Global |
| Website delivery and security | Serving the website, blocking abuse and spam, privacy-friendly page statistics | IP address (temporarily) and form submissions passed to our database | Global |
| Diagnostics and analytics | Crash reports and feature-usage statistics, without case content | Device model, app version, error traces, pseudonymous usage events | Outside Pakistan |
| Payment providers | Taking payments through app stores and licensed payment partners | Name, contact details and payment status; full card numbers never reach us | Pakistan and global |
How we choose them
We use established providers that protect data with encryption and contractual safeguards, and we give each one only the data it needs. Providers may not use your data for their own purposes.
More information
Chamber customers, payment partners and regulators can ask for details under a confidentiality agreement by emailing contact@digitalmunshi.com.pk.
Changes
We update this page before adding a new type of provider that processes diary content.