We want to put things right quickly. This policy applies to anyone who uses Digital Munshi or is affected by it.
How to complain
- WhatsApp or phone: +92 321 0431919
- Email: support@digitalmunshi.com.pk
- Post: Digital Munshi, Lahore, Punjab, Pakistan
Please include your name, the phone number or email on your account, what happened and what you would like us to do. Do not send client details unless they are needed.
What happens next
| Step | Target time |
|---|---|
| We acknowledge your complaint | Within 2 working days |
| We investigate and reply with an outcome | Within 10 working days |
| If it is complex, we tell you why and give a new date | Before the 10 working days end |
Escalation
If you are not satisfied, email contact@digitalmunshi.com.pk with the subject "Complaint escalation". The owner, Abdullah Rauf, will review it and reply within 10 working days.
Payments
Google Play and App Store charges are handled by those stores; see our refund policy. We will still help you where we can.
Your other rights
This policy does not limit any right you have under Pakistani law, including going to a competent court or authority.